Returns and exchanges are accepted within 14 days of delivery, provided that the item is unused and in its original packaging.
To initiate a return, please email us at mooloo@mooloomooloo.com with your order number and reason for return.
Once the returned item is received and inspected, we will process your refund or exchange within 5-7 business days.
Return Shipping Fee
Customers are responsible for return shipping fees, which will be deducted from the refund amount.
Original shipping fees are non-refundable.
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping fee and issue a full refund.
Product Disclaimer
All items undergo a thorough quality check before shipping to ensure they meet our highest standards.
Due to the natural characteristics of stone, your MoolooMooloo crystal may have variations in veining and texture compared to the images shown online. These natural differences are not considered defects.
