Orders ship within 48 hours on business days, and the shipping time varies between 1–6 business days depending on your location. Please note that we do not ship on weekends or public holidays.

• Within the U.S.: Free shipping is available for orders over $75.
• International orders: Free shipping is available for orders over $150.
• The free shipping discount is automatically applied at checkout—no promo code required.

Please contact the shipping carrier directly:
FedEx: 1 (800) 463-3339
USPS: 1 (800) 275-8777

We primarily ship within the United States, but some international destinations may be available. Please check the shipping options during checkout.

Yes, returns and exchanges are accepted within 14 days of delivery, provided that the item is unused and in its original packaging.

To initiate a return or exchange, please email us at mooloo@mooloomooloo.com, providing your order number and reason for return, and we will assist you with the process.

• Customers are responsible for return shipping costs, which will be automatically deducted from the refund amount.
• Original shipping fees are non-refundable.
• If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping cost and issue a full refund.

Refunds will be credited back to the original payment method used for the purchase.

Refund processing times vary depending on your payment method. If you have any concerns about the timing of your refund, please contact your bank or payment provider for further details.

Each crystal candle holder is made from natural minerals, making every piece unique with variations in color, texture, and shape. These natural characteristics are part of their beauty.

Once the candle has completely cooled, use a soft cloth to gently wipe the holder, keeping the crystal clean and energetically charged.

Avoid exposing the candle holder to harsh chemicals and prevent physical impact to maintain its structure and energy.

You can reach us through:
Email: mooloo@mooloomooloo.com
Social Media: Message us on Instagram or Facebook
Contact Form: Fill out our form, and we will respond within 24-48 hours

• Once an order is placed, we are unable to modify, add, or remove items.
• If you need to cancel an order, please contact our customer service team at mooloo@mooloomooloo.com as soon as possible, and we will do our best to assist you.